Protection concept

safe vacation

„We don't give Covid-19 a chance! We take care of your safety out of conviction."

In our „Kleinen Hotel“ with a very limited number of rooms it is easy to keep your distance and the lack of a wellness area is not necessarily a disadvantage at the moment. Hygiene was a basic requirement for us even before Covid-19 and the disinfectant has been our constant companion for a long time. At the check-in, the temperature of each guest is measured without contact. New air filter systems support the positive room climate. In our á la carte Restaurant „La Pasta Nudelbar“ you will be accompanied to your table by our service staff. Mouth-nose-protective mask must be worn in the movement spaces (reception, breakfast buffet,…) and whenever the guests are not sitting at the table.

 

We think, we all need to learn to live with the new virus. We also accept this challenge. We want to continue to offer our guests quality and friendliness and nowalso convince with reliable hospitality. As in the summer months, our employees are tested weekly.

 

Everyone still shares responsibility in order to be able to enjoy winter sports and nature. Please only travel healthily, respect the rules of conduct and keep a little distance.

We have special times, but we will make the best of them.

Frequently asked questions:

 

Have the cancellation conditions changed in winter?

Our new cancellation conditions:
You can cancel free of charge up to 21 days before arrival.
From 20 days to 14 days before arrival, we charge 40 % of the travel price.
From 13 days to 7 days before arrival, the cancellation fee is 70 %.
If you cancel within the last week before arrival, we will charge you 90 % of the travel price, in the event of early departure 100 %.

 

Cancellation conditions in relation to Covid-19:
You and us can cancel your booking free of charge in all cases related to Covid-19: Illness (Covid-19), travel warning, quarantine,… We ask you to contact us immediately and to provide a valid evidence. For everything else there is our travel cancellation insurance. 

 

What should i do if I feel sick during my stay?

Please stay in your room and call the reception immediately. The reception informs the hotline 1450 and they will then decide which measures are to bei taken. We are always on site as your contact and are always available as a communication link.


What are the current official travel regulations for Austria?


Travel information

Ortner - Das Kleine Hotel